Merchant Courses
Data Analytics
Understanding Data: Labour and Inventory Management
Equip your managers with data analytics skills to make better business decisions & optimise operations.
Understanding Data: Marketing and Profitability
Use data to optimise your top-line revenue and profits for your business.
Digital Marketing
Effective Digital Engagement
Attract and engage more customers through social media, with a solid content strategy.
Effective Digital Conversion
Unlock the secrets to convert your customers and keep them coming back.
Leadership
Building a High-Performance Team
Equip your managers with the essential leadership, communication and problem solving skills.
1. About the Courses
Who are these courses suitable for?
These courses are designed for professionals, key decision-makers, and aspiring entrepreneurs in the Food Services, eCommerce, or Retail sectors. They are particularly valuable for Small and Medium Enterprises (SMEs) looking to strengthen foundational skills in data analytics, digital marketing, leadership and communication. These skills help stabilise the business and prepare it for growth.
Additionally, the courses are ideal for SMEs already in growth stage, aiming to reskill your in-house talent with foundational skills that will futureproof your teams from the ground up.
Specific learning outcomes and entry requirements can also be found on the respective course pages.
Are the courses suitable for non-Food Services use cases?
The courses have been designed and curated with Food Services use cases and for the Food Services sector. They are also highly relevant for Retail and eCommerce sectors, or companies which fall into more than one of these categories.
Are these courses WSQ-certified? Will certificates be issued for course completion?
These courses are non-Workforce Skills Qualifications (WSQ)-certified. However, there will be a Certificate of Completion for learners who achieve at least 75% attendance and pass all required assessments, where applicable.
A Certificate of Attendance will be awarded to learners who meet 75% attendance only.
What is the training mode and venue?
All courses will be classroom-facilitated (face-to-face) and conducted at Ngee Ann Polytechnic premises, except in the event of an exclusive class conducted at your preferred venue.
2. Course Intakes
What is the standard application timeline? When will my course application be confirmed?
Applications open at least one month before the course start date(s).
Once you have submitted interest in the respective course page(s), you will be notified of the next steps to apply through the Skills Training and Enhancement Portal (STEP) via email and/or WhatsApp within 5 working days. You will then need to complete your application on the STEP portal by the stated deadline.
After applications close, you will receive course confirmation and details at least 3 working days before the course start date(s) via email.
In the meantime, we recommend that you block off your schedule in preparation for the classes.
When will the next intake be? Will there be more intakes?
All intakes are currently listed on our respective course pages.
For companies looking to form a class size of 16 or more, we would also be able to conduct an exclusive intake for you in the school or at your preferred venue. If you are interested in forming a class outside of the listed intakes, feel free to notify our Skills Managers when they reach out to you upon submission of the interest form.
3. Funding & Subsidies
Are these courses SkillsFuture Singapore (SSG)-funded?
Yes, SkillsFuture Singapore (SSG) funding are applicable at the following rates:
For Company-Sponsored Participants:
- Small Medium Enterprises (SMEs): Up to 90% subsidy
- Non-SMEs:
- Up to 90% for Singapore Citizens aged 40 & above
- Up to 70% for Singapore Citizens aged below 40 or SPR / LTVP+
For Self-Sponsored Individuals:
- Up to 90% for Singapore Citizens aged 40 and above
- Up to 70% for Singapore Citizens aged below 40 or SPR / LTVP+
All subsidised course fees (inclusive of GST) are indicated in the respective course pages, accordingly.
How do I qualify for the SME-subsidised course fee rates?
To qualify, companies will need to meet the Small and Medium Enterprise (SME) criteria and declare your SME status in the Enterprise Jobs Skills portal here: https://sfec.enterprisejobskills.gov.sg/
The criteria for SMEs can be found at the SkillsFuture website (https://www.skillsfuture.gov.sg/initiatives/employers/enhanced-training-support-for-smes) and are listed as follow:
- Registered or incorporated in Singapore
- Employment size of not more than 200 or with annual sales turnover of not more than $100 million
SME-sponsored Trainees:
- Must be Singapore Citizens or Singapore Permanent Residents
- Courses have to be fully paid for by the employer
- Trainee is not a full-time national serviceman
4. Withdrawal and Refund Policy
Is there a withdrawal and refund policy?
Participants may withdraw from the course without penalty if the request is raised 14 days or more before the course start date.
Any withdrawal made within 14 days from the course start date is subject to penalties as follow:
For Company-Sponsored Participants:
- If the request is raised 14 days or more before the course start date, your company will not be liable to pay any course fees or any course related costs.
- If the request is raised less than 14 days before the course start date:
- For sponsorship cancellation, if the applicant chooses not to continue the course as self‐sponsored learner, your company will be liable to pay 50% of the course fees and any course related cost.
- For student withdrawal requests, your company will be liable to pay 50% of the course fees and any course related costs.
- If the request is raised when the course has started, your company will be liable to pay 100% of the course fees and any course related costs for the past and current semesters.
For Self-Sponsored Individuals:
- 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
- 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
- No refund will be available if the withdrawal request is submitted on or after the course start date.