Building a High-Performance Team

Course Information

Training Provider

Ngee Ann Polytechnic

Available Subsidies
  • For company sponsored-participants: SkillsFuture Enterprise Credit; Absentee Payroll
  • For self-sponsored individuals: SkillsFuture Credit; NTUC UTAP
Supported by PGSS?


Course Description

Effective leadership, communication and problem solving skills are critical for Food Services managers in building high-performance teams. 


In this 2-day course, learn how to generate clear and understandable team goals, identify productivity indicators, and apply strategies needed to close performance gaps. You will also be equipped with tools for decision-making, providing constructive feedback and complex problem-solving in a F&B setting.

Course Date(s)

16 – 17 September 2024

Application Deadline

24 August 2024

Course Duration

2 days, 9am – 6pm (8 hours/day)


Ngee Ann Polytechnic

Training Mode

Classroom facilitated training (face-to-face)

What jobs will it pave the way to?

This course is relevant for existing Food Services professionals holding a managerial/supervisory roles or anyone looking to enter the Food Services sector.

Learning Outcomes

What You'll Learn

Upon completion of this course, participants should be able to:


  • Monitor and Assess Team Performance by:
    • Generating clear and understandable team goals
    • Identifying examples of quality work and successful standards
    • Using team discussion and reflection to compare team performance to goals
    • Identifying strategies needed to close performance gaps


  • Acquire skills for task-focused team roles, which include:
    • Organising skills essential to getting tasks done
    • Decision-Making skills for options evaluation and decision
    • Problem-Solving skills to develop solution options
    • Communication skills to communicate ideas and performance
    • Delegating skills to manage job distribution
    • Feedback skills to give constructive feedback

Entry Requirements

Who Should Apply
  • Food Services professionals who hold a managerial/supervisory roles
  • Anyone who wish to enter the Food services sector and/or upskill in leadership, communication and problem solving skills

Course Fees

Full Course Fees (incl. 9% GST)

S$ 899.25

Enhanced Training Support for SMEs for Singapore Citizen, SPR and LTVP+ (incl. 9% GST)

S$ 104.78


Other funding support available for enterprises:

  • Eligible employers may use the SkillsFuture Enterprise Credit (SFEC) to offset the fees. Click here to learn more. 
  • Absentee Payroll (AP): Eligible employers will receive a fixed AP rate of $4.50 per hour, capped at $100,000 per enterprise per calendar year. Click here to learn more. 
Self-Sponsored Individuals (incl. 9% GST)
  • Singapore Citizen aged 40 and above: S$ 104.78
  • Singapore Citizen aged below 40: S$ 269.78
  • SPR/ LTVP+: S$ 269.78


Other funding support available: 

  • Singaporeans aged 25 years old and above may use the SkillsFuture Credit (SFC) to offset the fees. Click here to learn more.
  • Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course  fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above). Click here to learn more.