Dine-in Vouchers – Merchant Training

Dine-in Vouchers – Merchant Training

Starting from 1 June 2023, consumers will be able to discover & purchase vouchers for dine-in at Grab.

Watch these 3 videos below to get the dine-in storefront in your GrabMerchant app ready and to get your on-ground staff well-prepared!

Merchant Guide 1: Accepting Vouchers In-store

As a cashier or restaurant manager, it is important to know how to accept the dine-in vouchers, so you can ensure seamless experience for your diners!


In this video, you’ll learn:

  • The consumer dine-in interface in their Grab app, so you know how to guide them
  • Step-by-step processes to accept dine-in vouchers in-store and find out what to check for & verify

Merchant Guide 2: Managing Disputes & Refunds

As a cashier or restaurant manager, it is crucial to know how to manage consumers requesting for refunds of their dine-in vouchers.

In this video, you’ll learn how to process refunds for your consumer:

  • If the voucher has been redeemed
  • If the voucher has not been redeemed

Merchant Guide 3: Updating Your Dine-in Store Profile

With the launch of Grab Dine-in, your store will have a new Dine-in storefront in addition to your Delivery storefront. Updating your store profile will help your consumers to get the most up-to-date information on your business!


In this video, you’ll learn:

  • What are the 5 fields you need to update
  • Step-by-step processes on how to update each of them