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Job Summary

• Full-time/ Shift-based (including nights & weekends)
• Rotating 5-day work week schedule
• Min. 1 year experience in customer-facing support role

Requirements & Qualifications

• Strong communication skills
• Excellent English proficiency
• Experience with support tools (D365, Slack, Jira, Zendesk)
• Adaptable in fast-paced, evolving environments
• Empathy and professionalism in interactions
• At least 1 year of customer-support experience
• Familiarity with AV technology
• Fluency in a second language, e.g. Mandarin, Malay or Tamil

Job Description & Responsibilities

• Assist passengers with real-time support for routing, delays and system use via hotline
• Act as the first responder to safety incidents and coordinate with safety teams
• Capture and report feedback to enhance service quality
• Guide new passengers through onboarding and maintain educational materials