Service and Food Hygiene for Delivery Personnel

Course Information

Training Provider
Ngee Ann Polytechnic
SkillsFuture Funded?
Supported by PGSS?
Course Description
Learn the principles of service excellence, effective communication skills and food handling practices. Be equipped to handle the most common challenges faced by delivery partners.
Other Benefits
Earn XP points to be eligible for Emerald Circle upgrade!
Course Start Date(s)
Ongoing (Refer to the sign up portal)
Course End Date(s)
Ongoing (Refer to the sign up portal)
1 Day (9am to 6pm)
Training Mode
Face to Face
Other Information
Singaporeans aged 25 years old and above can use SkillsFuture Credit to offset the fees.

Learning Outcomes

What You'll Learn
  • Gain an understanding of the following concepts:
    • What is Customer Service
    • Why Customer Service
    • Communicate effectively with merchants and customers
  • Food Delivery Practices
  • Personal Health Management
  • To conduct teach back and recap via case studies and role playing

Entry Requirements

Who Should Attend

All new and existing Grab delivery-partners are highly encouraged to attend.

Course Fees

Full Course Fees
Singapore Citizens/ PRs aged 40 years old & above
$52.03 ($139.32 for Singapore PRs)
Singapore Citizens/ PRs aged 39 years old & below
$138.03 ($139.32 for Singapore PRs)