Learn the principles of service excellence, effective communication skills and food handling practices. Be equipped to handle the most common challenges faced by delivery partners.
Other Benefits
Earn XP points to be eligible for Emerald Circle upgrade!
Course Start Date(s)
Ongoing (Refer to the sign up form)
Course End Date(s)
Ongoing (Refer to the sign up form)
Duration
1 Day (9am to 6pm)
Training Mode
Face to Face
Other Information
Singaporeans aged 25 years old and above can use SkillsFuture Credit to offset the fees.
Learning Outcomes
What You'll Learn
Gain an understanding of the following concepts:
What is Customer Service
Why Customer Service
Communicate effectively with merchants and customers
Food Delivery Practices
Personal Health Management
To conduct teach back and recap via case studies and role playing
Entry Requirements
Who Should Attend
All new and existing Grab delivery-partners are highly encouraged to attend.