Service and Food Hygiene for Delivery Personnel

Course Information

Training Provider

Ngee Ann Polytechnic

Available Subsidies
  • SkillsFuture-funded
  • SkillsFuture Credit
Supported by PGSS?


Course Description

Learn the principles of service excellence, effective communication skills and food handling practices. Be equipped to handle the most common challenges faced by delivery partners.

Other Benefits
  1. Earn XP points
  2. Be eligible for Emerald tier upgrade and toggle off Auto-Accept Always-on (AAAO)*


*Tier upgrade and AAAO are applicable for Grab partners activated from June 2021. Completion of both courses under Delivery-Partner Skills Training are required. 

Course Start Date(s)

Ongoing (Refer to the sign up portal)

Course End Date(s)

Ongoing (Refer to the sign up portal)


1 Day (9am to 6pm)

Training Mode

Face to Face

Other Information

Singaporeans aged 25 years old and above can use SkillsFuture Credit to offset the fees.

Learning Outcomes

What You'll Learn
  • Gain an understanding of the following concepts:
    • What is Customer Service
    • Why Customer Service
    • Communicate effectively with merchants and customers
  • Food Delivery Practices
  • Personal Health Management
  • To conduct teach back and recap via case studies and role playing

Entry Requirements

Who Should Attend

All new and existing Grab delivery-partners are highly encouraged to attend.

Course Fees

Full Course Fees (incl. GST)


Singapore Citizens (incl. GST)
  • 40 years old & above: $54.61
  • 39 years old & below: $140.61
  • Singapore PR: $140.61 (regardless of age)
  • Singaporeans aged 25 years old and above may use SkillsFuture Credit to offset the fees.  Click here to learn more.
  • GST rate has been revised to 9% with effect from 1 Jan 2024
  • Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course  fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and  above). Click here to learn more.