Training Provider
Ngee Ann Polytechnic
Customer Service & Quality
Course Information
SkillsFuture Funded?
Yes
Supported by PGSS?
Yes
Course Description
Deliver great customer experience to various types of passengers, and learn service recovery steps for difficult customers.
Other Benefits
Earn 25 XP points from this course!
Course Start Date(s)
Ongoing (Refer to the sign up portal)
Course End Date(s)
Ongoing (Refer to the sign up portal)
Duration
1 Day (9am to 5pm)
Training Mode
Face to Face
Other Information
Singaporeans aged 25 years old and above can use SkillsFuture Credit to offset the fees.
Learning Outcomes
What You'll Learn
- Introduction to customer experience
- Dealing with difficult customers
- Maximising your earnings
- Service recovery steps and processes
Entry Requirements
Who Should Attend
All new and existing Grab driver-partners (including GrabCar, GrabTaxi and GrabCoach) are highly encouraged to attend.
Course Fees
Full Course Fees
$464.40
Singapore Citizens/ PRs aged 40 years old & above
$52.03 ($139.32 for Singapore PRs)
Singapore Citizens/ PRs aged 39 years old & below
$138.03 ($139.32 for Singapore PRs)