Customer Service & Quality

Course Information

Training Provider
Ngee Ann Polytechnic
SkillsFuture Funded?
Supported by PGSS?
Course Description
Deliver great customer experience to various types of passengers, and learn service recovery steps for difficult customers.
Other Benefits
Earn 25 XP points from this course!
Course Start Date(s)
Ongoing (Refer to the sign up portal)
Course End Date(s)
Ongoing (Refer to the sign up portal)
1 Day (9am to 5pm)
Training Mode
Face to Face
Other Information
Singaporeans aged 25 years old and above can use SkillsFuture Credit to offset the fees.

Learning Outcomes

What You'll Learn
  • Introduction to customer experience
  • Dealing with difficult customers
  • Maximising your earnings
  • Service recovery steps and processes

Entry Requirements

Who Should Attend

All new and existing Grab driver-partners (including GrabCar, GrabTaxi and GrabCoach) are highly encouraged to attend.

Course Fees

Full Course Fees
Singapore Citizens/ PRs aged 40 years old & above
$52.03 ($139.32 for Singapore PRs)
Singapore Citizens/ PRs aged 39 years old & below
$138.03 ($139.32 for Singapore PRs)