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Customer Service & Quality

Customer Service & Quality

Introduction to customer experience. Dealing with difficult customers. Maximising your earnings. Service recovery steps and processes.

Training Provider

Ngee Ann Polytechnic

Course Start Date(s)

Ongoing (Refer to the sign up portal)

Available Subsidies

SkillsFuture-funded; SkillsFuture Credit; NTUC UTAP

Course End Date(s)

Ongoing (Refer to the sign up portal)

Supported by PGSS?

Yes

Duration

1 Day (9am to 5pm)

Course Description

Deliver great customer experience to various types of passengers, and learn service recovery steps for difficult customers.

Other Benefits

Earn 25 XP points from this course!

Training Mode

Face to Face

Other Information
  • Singaporeans aged 25 years old and above can use SkillsFuture Credit to offset the fees
  • For new to Premium/ Exec driver-partners, you will need to complete this training within the first 4 weeks of your onboarding date to retain access to the Premium/ Exec services
  • If you have been onboarded to Premium/Exec services after 28 Aug 2025 and prior to 29 Sep 2025, you’ll be given an extended grace period to complete your training by 7 Nov 2025

What You'll Learn

  • Introduction to customer experience
  • Dealing with difficult customers
  • Maximising your earnings
  • Service recovery steps and processes

Who Should Attend

All new and existing Grab driver-partners (including GrabCar, GrabTaxi and GrabCoach) are highly encouraged to attend.

 

NOTE:

  1. Singaporeans aged 25 years old and above may use SkillsFuture Credit to offset the fees. Click here to learn more.
  2. GST rate has been revised to 9% with effect from 1 Jan 2024. Any payable course fees will be subjected to the new GST rate adjustments in 2024.
  3. Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above). Click here to learn more. 

Course Fees

Full Course Fees (incl. GST)

$468.70

Singapore Citizens (incl. GST)
  • 40 years old & above: $54.61
  • 39 years old & below: $140.61
  • Singapore PR: $140.61 (regardless of age)
NOTE:
  • Singaporeans aged 25 years old and above may use SkillsFuture Credit to offset the fees.  Click here to learn more.
  • GST rate has been revised to 9% with effect from 1 Jan 2024. 
  • Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course  fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and  above). Click here to learn more. 
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