Driver Safety Training
Identify potential hazards on all road types and be equipped with defensive driving techniques to keep you safe.
Driver & Delivery Training
Driver-Partner
Delivery-Partner Driver-Partner
Customer Service And Quality
Deliver great customer experience to various types of passengers, and learn service recovery steps for difficult customers.
Driver Safety Training
Identify potential hazards on all road types and be equipped with defensive driving techniques to keep you safe.
Customer Service And Quality
Deliver great customer experience to various types of passengers, and learn service recovery steps for difficult customers.
Courses Fees
| Courses (Payable via SkillsFuture Credits* or Cash) | Full Course Fee (inclusive of GST) | Course Fee for Citizens 40 Years old and above (inclusive of GST) | Course Fee for Citizens Below 40 Years old (inclusive of GST) | Course Fee for PR (inclusive of GST) |
|---|---|---|---|---|
| Customer Service & Quality | $468.70 | $54.61 | $140.61 | $140.61 |
| Driver Safety Training | $654.00 | $76.20 | $196.20 | $196.20 |
| Customer Service & Quality | |
|---|---|
| Full Course Fee (inclusive of GST) | $468.70 |
| Course Fee for Citizens 40 Years old and above (inclusive of GST) | $54.61 |
| Course Fee for Citizens Below 40 Years old (inclusive of GST) | $140.61 |
| Course Fee for PR (inclusive of GST) | $54.61 |
| Driver Safety Training | |
|---|---|
| Full Course Fee (inclusive of GST) | $654.00 |
| Course Fee for Citizens 40 Years old and above (inclusive of GST) | $76.20 |
| Course Fee for Citizens Below 40 Years old (inclusive of GST) | $196.20 |
| Course Fee for PR (inclusive of GST) | $196.20 |
NOTE:
- Singaporeans aged 25 years old and above may use SkillsFuture Credit to offset the fees. Click here to learn more.
- GST rate has been revised to 9% with effect from 1 Jan 2024.
- Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above). Click here to learn more.
Click here for the step-by-step guide on how to register and make payment for the courses.
I only drive part-time with Grab. Do I need to attend these courses?
Yes, we strongly encourage both full-time and part-time drivers to attend these courses. They are highly relevant and will equip you with useful tips to advance your driving skills, optimize your vehicles’ performance and serve your passengers better.
I have passed my TDVL/PDVL. Do I still need to attend these courses?
Yes, we strongly encourage you to attend these 3 courses, as the content will complement what you have learnt in the basic vocational licence training.
Do I need to pass my TDVL/PDVL course first before I register for these courses?
You may attend these programs concurrently, while applying for your TDVL/PDVL.
I am an existing Grabcar driver-partner with an active Grabcar account, can I attend these programs as refresher?
Yes you can and we would strongly encourage your participation.
Will the courses be conducted face-to-face or online?
All courses will be conducted face-to-face. There is no online option available.
Can I reschedule for the course(s)?
While we generally advise against rescheduling due to restrictions on availability, we understand that urgent issues may arise.
If you need to reschedule, please be aware of the Refund and Withdrawal Policy:
- If the withdrawal request is submitted 14 or more days before the course start date, a full refund will be given.
- If the withdrawal request is submitted less than 14 days before the course start date, a 50% refund will be given.
- If the withdrawal request is submitted on or after the course start date, no refunds will be issued.
If you decide to proceed with rescheduling, please contact us through grabacademy.training@grabtaxi.com before the scheduled date.
Our team will then get in touch to guide you through the steps to withdraw from the course or advise on the best course of action.
Kindly note:
- If you used SkillsFuture Credits for the payment, as the Credits cannot be used to cover penalty fees, you will need to handle the course penalty payment via credit/debit.
- If you made payment using a credit or debit card, the course penalty fee will be deducted from the amount you've already paid.
What if i fail the Driver Safety Training?
You will be given a chance to retake on the same day.
Delivery-Partner
Service And Food Hygiene for Delivery Personnel
Learn the principles of service excellence, effective communication skills and food handling practices. Be equipped to handle the most common challenges faced by delivery partners.
Occupational Safety For Delivery Personnel (Motorcyclist)
Develop defensive riding skills when delivering orders with your motorcycle, through a comprehensive lecture base programme and a hands-on experience on a riding circuit.
Occupational Safety For Delivery Personnel (Cyclist & Walker)
Develop professional etiquette and safety awareness for riders of bicycles, Power-Assisted Bicycle (PABs) and walkers. Learn about the Active Mobility Act and be better prepared for the LTA’s Mandatory Theory Test.
Service And Food Hygiene for Delivery Personnel
Learn the principles of service excellence, effective communication skills and food handling practices. Be equipped to handle the most common…
Occupational Safety For Delivery Personnel (Motorcyclist)
Develop defensive riding skills when delivering orders with your motorcycle, through a comprehensive lecture base programme and a hands-on experience…
Occupational Safety For Delivery Personnel (Cyclist & Walker)
Develop professional etiquette and safety awareness for riders of bicycles, Power-Assisted Bicycle (PABs) and walkers. Learn about the Active Mobility…
Courses Fees
| Courses (Payable via SkillsFuture Credits* or Cash) | Full Course Fee (inclusive of GST) | Course Fee for Citizens 40 Years old and above (inclusive of GST) | Course Fee for Citizens Below 40 Years old (inclusive of GST) | Course Fee for PR (inclusive of GST) |
|---|---|---|---|---|
| Service and Food Hygiene for Delivery Personnel (SFH) | $468.70 | $54.01 | $140.61 | $140.61 |
| Occupational Safety for Delivery Personnel - Cyclist & Walker (OCSCW) | $654.00 | $76.20 | $196.20 | $196.20 |
| Occupational Safety for Delivery Personnel - Motorcyclist (OCSM) | $654.00 | $76.20 | $196.20 | $196.20 |
| Service and Food Hygiene for Delivery Personnel (SFH) | |
|---|---|
| Full Course Fee (inclusive of GST) | $468.70 |
| Course Fee for Citizens 40 Years old and above (inclusive of GST) | $54.01 |
| Course Fee for Citizens Below 40 Years old (inclusive of GST) | $140.61 |
| Course Fee for PR (inclusive of GST) | $140.61 |
| Occupational Safety for Delivery Personnel - Cyclist & Walker (OCSCW) | |
|---|---|
| Full Course Fee (inclusive of GST) | $654.00 |
| Course Fee for Citizens 40 Years old and above (inclusive of GST) | $76.20 |
| Course Fee for Citizens Below 40 Years old (inclusive of GST) | $196.20 |
| Course Fee for PR (inclusive of GST) | $196.20 |
| Occupational Safety for Delivery Personnel - Motorcyclist (OCSM) | |
|---|---|
| Full Course Fee (inclusive of GST) | $654.00 |
| Course Fee for Citizens 40 Years old and above (inclusive of GST) | $76.20 |
| Course Fee for Citizens Below 40 Years old (inclusive of GST) | $196.20 |
| Course Fee for PR (inclusive of GST) | $196.20 |
NOTE:
- Singaporeans aged 25 years old and above may use SkillsFuture Credit to offset the fees. Click here to learn more.
- GST rate has been revised to 9% with effect from 1 Jan 2024.
- Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above). Click here to learn more.
Click here for the step-by-step guide on how to register and make payment for the courses.
Who is this course for?
All delivery-partners on bicycle, PAB, motorcycle and walker delivery modes.
I am a delivery-partner on a Personal Mobility Aid (PMA). Do I need to attend this course?
While we highly encourage all delivery-partners to attend the course, we understand the challenges a partner on PMA may encounter when travelling. Therefore, this course is optional only for partners using PMA as their mode of delivery.
Is this training programme open to delivery-partners using a car or a van?
No. This training programme is currently not available for deliver-partners using a car or a van as their mode of delivery.
When do I need to complete the course?
We strongly encourage delivery-partners to register for the course as soon as the registration slots are opened for booking. New delivery-partners (Activated from 21 June 2021 onwards) have up to 2 months from their activation date to complete 2 modules.
I am thinking about changing my delivery mode (Eg: Bicycle to Motorcycle) before registering for the course. What should I do?
Please change your delivery mode to your preferred transport type before you register for the relevant course.
I am planning to take the mandatory online theory test for electric bicycle and e-Motorcycle by LTA. Will this programme help me?
Yes, this training programme will cover topics that will help you with the mandatory online theory test by LTA.
Where is the venue of the course?
- Service and Food Hygiene for Delivery Personnel (All Modes of Delivery) – Ngee Ann Polytechnic (NP)
- Occupational Safety for Delivery Personnel (Bicycle, PAB, Walker & PMA) – Ngee Ann Polytechnic (NP)
- Occupational Safety for Delivery Personnel (Motorcycle) – ComfortDelgro Driving Center (CDC)
Can I reschedule if I miss out on my registered slot?
While we generally advise against rescheduling due to restrictions on availability, we understand that urgent issues may arise.
If you need to reschedule, please be aware of the Refund and Withdrawal Policy:
- If the withdrawal request is submitted 14 or more days before the course start date, a full refund will be given.
- If the withdrawal request is submitted less than 14 days before the course start date, a 50% refund will be given.
- If the withdrawal request is submitted on or after the course start date, no refunds will be issued.
If you decide to proceed with rescheduling, please contact us through grabacademy.training@grabtaxi.com before the scheduled date.
Our team will then get in touch to guide you through the steps to withdraw from the course or advise on the best course of action.
Kindly note:
- If you used SkillsFuture Credits for the payment, as the Credits cannot be used to cover penalty fees, you will need to handle the course penalty payment via credit/debit.
- If you made payment using a credit or debit card, the course penalty fee will be deducted from the amount you've already paid.
What if I fail parts of the course that have an assessment element?
Do not worry. You will be allowed to retake the assessment on the same day on your training date with the help of our dedicated trainers.