(SCTP) Customer Experience Innovation

Course Information

Training Provider

Ngee Ann Polytechnic

Available Subsidies
  • SkillsFuture-funded
  • SkillsFuture Credit
Supported by PGSS?


Course Description

The Certificate in ‘Customer Experience Innovation’ aims to equip learners with creative, computational thinking and customer service skills to deliver effective customer-centric service.

Why You Should Apply

Graduate in 3 months and earn industry-recognised LUMA Human-Centered Design (HCD) Practitioner Certification!

Course Duration

3 months

Course Date

TBC (2024)

Application Deadline

TBC (2024)

Training Modes

Classroom facilitated training & online e-learning

What Jobs Will It Pave The Way To?

This part-time course is relevant for any job roles related to customer management, e.g. Customer Experience Executive, Customer Service Executive, Marketing, Sales, etc.

Learning Outcomes

What You'll Learn
  • Apply Design Thinking framework to engage in customer-centric problem solving, so as to achieve desired customer outcomes
  • Gather useful insights on the customer, using mathematics and data analytical tools
  • Effectively identify customer needs, maintain and manage customer relationships

Entry Requirements

Who Should Apply

Grab partners who wish to upskill their capability for career growth in the area of design thinking, service innovation or customer relationship management.


Entry requirements:

  1. Minimum O levels/NITEC (Applicants with other qualifications are welcome to apply)
  2. Preferred: Have a working knowledge of Microsoft Office e.g. Word, Excel and Powerpoint.
  3. Important: Students enrolled in the course are expected to bring their personal laptops with the Windows 10 operating system and have Microsoft Office installed.

Course Fees

Full Course Fees (incl. GST)


Singapore Citizens (incl. GST)
  • 40 years old & above: $1,089.00
  • 39 years old & below: $2,889.00
  • Singapore PR: $2,916.00 (regardless of age)
  • Singaporeans aged 25 years old and above may use SkillsFuture Credit to offset the fees. Click here to learn more.
  • GST rate will be revised to 9% with effect from 1 Jan 2024. Any payable course fees will be subjected to the new GST rate adjustments in 2024.
  • Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above). Click here to learn more.