(SCTP) Customer Experience Innovation

Course Information

Training Provider
Ngee Ann Polytechnic
SkillsFuture Funded?
Supported by PGSS?
Course Description
The Certificate in ‘Customer Experience Innovation’ aims to equip learners with creative, computational thinking and customer service skills to deliver effective customer-centric service.
Why You Should Apply
Graduate in 3 months and earn industry-recognised LUMA Human-Centered Design (HCD) Practitioner Certification!
Course Duration
3 months
Course Date
TBC (2024)
Application Deadline
TBC (2024)
Training Modes
Classroom facilitated training & online e-learning
What Jobs Will It Pave The Way To?
This part-time course is relevant for any job roles related to customer management, e.g. Customer Experience Executive, Customer Service Executive, Marketing, Sales, etc.

Learning Outcomes

What You'll Learn
  • Apply Design Thinking framework to engage in customer-centric problem solving, so as to achieve desired customer outcomes
  • Gather useful insights on the customer, using mathematics and data analytical tools
  • Effectively identify customer needs, maintain and manage customer relationships

Entry Requirements

Who Should Apply

Grab partners who wish to upskill their capability for career growth in the area of design thinking, service innovation or customer relationship management.


Entry requirements:

  1. Minimum O levels/NITEC (Applicants with other qualifications are welcome to apply)
  2. Preferred: Have a working knowledge of Microsoft Office e.g. Word, Excel and Powerpoint.
  3. Important: Students enrolled in the course are expected to bring their personal laptops with the Windows 10 operating system and have Microsoft Office installed.

Course Fees

Full Course Fees
Singapore Citizens aged 40 years old & above
Singapore Citizens aged 39 years old & below; or PRs
$2,889.00 ($2,916.00 for Singapore PRs)