Training Provider
Ngee Ann Polytechnic
SCTP – Designing for Customer Centricity in the Future Workplace
Course Information
SF Funded?
Yes
Can register Interest?
Yes
Registration Start Date based on website
TBC
Registration End Date based on website
TBC
Course Start Date(s)
TBC
Course End Date(s)
TBC
Duration
3-4 Months
Training Mode
Online & Face to Face
What Jobs Will It Pave The Way To?
This part-time course is relevant for the following job roles- Customer Experience Executive, Customer Service Executive.
Learning Outcomes
What You Learn
- Apply the Design Thinking framework to engage in customer-centric problem solving, so as to achieve desired customer outcomes
- Gather useful insights on the customer, using mathematics and data analytical tools
- Effectively identify customer needs, maintain and manage customer relationships
Entry Requirements
Who is Suitable?
Anyone
Course Fees
Full Course Fees
$9,720.00
Singapore Citizens Aged 40 Years Old & Above
$1,089.00
Singapore Citizens/ Spr Aged 39 Years Old & Below
$2,889.00