SCTP – Design for Customer Centricity in the Future Workplace

Course Information

Training Provider
Ngee Ann Polytechnic
SF Funded?
Can register Interest?
Registration Start Date based on website
19 Aug 2022
Registration End Date based on website
30 Nov 2022
Course Start Date(s)
9 Jan 2023
Course End Date(s)
22 May 2023
3-4 Months
Training Mode
Online & Face to Face
What Jobs Will It Pave The Way To?
This part-time course is relevant for the following job roles- Customer Experience Executive, Customer Service Executive.

Learning Outcomes

What You Learn
  • Apply the Design Thinking framework to engage in customer-centric problem-solving, so as to achieve desired customer outcomes
  • Gather useful insights on the customer, using mathematics and data analytical tools
  • Effectively identify customer needs, maintain and manage customer relationships

Entry Requirements

Who is Suitable?


Course Fees

Full Course Fees
Singapore Citizens Aged 40 Years Old & Above
Singapore Citizens/ Spr Aged 39 Years Old & Below